(My name is ..., my account name/no. is....とか｡)
I have a question regarding payments. I found the record of the payment of $xxx ($aaa for A & $vvvv for B) on Jan. 16, 2008 on your payment history page. However, my bank has not received this money as of January 25th (Japan time). When did you make the actual money deposit?
If you wrote a check to me for this payment, may I ask you to void the check and deposit the money to my bank account?
And I have to report a problem with your website. This might be related to this payment problem. As I checked my account profile, I found that 'No' was selected for Bank deposit as the payment method. I believe I set Bank deposit as my payment method and have never changed it. Moreover, I could not change it to 'Yes' even when I tried to change it through the account profile update page. I hit the update info button. But it remains 'NO' for bank deposit as the payment method (I tried several times.) Is something wrong with the system? How can I update my profile?
On the payment history page, I confirmed the payment for $xx ($○○ for A and $△△ for B) made on January 16, 2008. However, I did not confirm receipt for the payment on my bank account. Please check the money transfer status and let me know whether it is being properly processed.
For confirmation, I checked my account information and found that "bank transfer" was not validated (I did not remember having changed the setting, though).
To validate bank transfers, I changed the bank transfer setting by selecting "yes" in the pulldown menu on the account information settings page and hit the "click and reflesh information". However, the bank transfer setting was not changed and stayed "no". I tried this a couple of times, but in vain. How can I validate bank transfers properly?
If the payment have been already made by check, I would like to cancel it and make it done by bank transfer. How can I make that change?